Transforming Business
Transform
"We can't solve problems by using the same kind of thinking we used when we created them"
Albert Einstein
Every organisation is designed to deliver the results it does, but the question is how do you change the path you are on? Customer centricity is easy to talk about, but supremely hard to achieve. For more than 35 years we have used data and analytics to look at customers through a different lens and learned how to earn their loyalty. We bring global experience of retail loyalty and how to build winning strategies, structures, leadership and culture - forged with some of the world's biggest retailers and CPGs.
Services - strategy, data and technology transformation, NED, Board Advisory, execution
Engage
“To win in the marketplace you must first win in the workplace”
Doug Conant
Businesses live and die based on how people work, together. COVID has changed the world of work for ever, and turbulent times mean humility, empathy and compassion must be present and be real. Helping companies build culture is a lifelong experience and passion. Customer centricity requires culture, rewards, strategy, structure, processes, metrics, and more, to be completely aligned and focused on the customer outcomes you want to create.
Services - culture assessment, employee engagement, C-Suite coaching
Loyalty
"You give loyalty, you get it back"
Tommy Lasorda
Winning, keeping and growing customers is the goal of every business. Customer centricity is a mindset and approach to put this ambition at the centre of every business plan, process and action. It is the easiest commitment for a business to make, but the hardest to keep. We have been involved in seismic moments of loyalty marketing over 35 years and the launch of over 100 loyalty programs. Consistently delivering and earning loyalty is where the winners are separated from everyone else.
Services - proposition, benchmarking, data, technology
The ultimate deliverable - Growth
"Growth is painful. Change is painful. But, nothing is as painful as staying stuck where you do not belong"
Jonathan Majors
Business is always about results and growth is the ultimate measure of success and it is our constant goal. Results will only come through building the recipe of transformation, engagement and loyalty that your business, your team and your customers deserve. The journey to earning loyalty and customer centricity is complex and dangerous - but where incredible rewards await for those brave enough to make the difference.
Simon leads small, agile and experienced teams and knows how to deliver - get in touch to see how we can help
Transforming You
Maximising your personal potential
“Take care of your body, it’s the only place you have to live.”
Jim Rohn
The challenge in business, and in life, is to be at your best in the moments that matter. It is a tough ask, but your diet, activity levels and sleep determine how you feel and the energy you have for yourself and others.
Small and simple changes add up to a positive and sustainable change in your physical and mental well being.
Services - personal health assessment, health coaching
Building health into your business
“Good health IS good business”
Paul Drechsler
Work is complex and change will never be this slow again. Building health coaching and healthy practices into your ways of working is great for motivation, morale and results. It makes sense for people and it makes great business sense through improved productivity, lower sickness and higher energy.
Services - individual and team health coaching, workplace assessment and planning